When working in a team you often run into difficult people that can slow the team down and hinder your goals and objectives. Our program helps you deal with these situations in a professional and beneficial way. We will help you solve your own problems without having to bring the issue to your manager saving you and your business time.
Interpersonal conflicts we experience on a daily basis cause the most stress across ALL occupations. Give your employees a memorable, easy-to-implement way to stay calm and productively work through issues with co-workers.
Our program simplifies confrontation with someone who is behaving in a way that is disruptive, unprofessional or self-serving. We present a simple 4-step approach that helps individuals collect their thoughts and initiate resolution in the most productive way.
What to Do When Conflict Happens introduces the CALM. Model
C— CLARIFY the issue
A—ADDRESS the problem
L—LISTEN to the other side
M— MANAGE your way to resolution
What makes the C.A.LM. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why they feel the way they do, what the other person might be feeling and what to keep in mind as they address the issue. After CLARIFY is complete employees are effectively able to ADDRESS, LISTEN and MANAGE the issue on their own.
Feedback between managers and employees can be one of the most important and beneficial concepts an organization can adopt. We recognize that sometimes this is overlooked particularly in the vertical avenues of a business. Our program will help you integrate both positive and negative feedback channels while still maintaining a sense of professionalism between employees and managers.
Influencing people effectively can be an extremely beneficial tool in your business if you do it right. We can teach you how to improve your influencing techniques by implementing them into your everyday life in and out of the office. This module is designed to help you persuade people in your work environment, whether it’s a co-worker or a customer.
Working under someone in an organization can often be difficult. You might not get along with the person, or you might disagree with their management style. There are ways to adapt though, which can definitely help your situation and ultimately make you and your superior happier in the work environment.
A key in being a successful manager is to be able to motivate your employees. How you do this is important to your goals and accomplishments. We can help you inspire people by providing the necessary tools to improve not just short term but long-term motivation. This module is designed to teach you how to approach your employees using individual motivating techniques while simultaneously increasing their morale and productivity.
When running your business overseas often times you will be asked to deal with a cross-cultural issue. Let us employ you with the skills necessary to conduct business overseas with an era for cultural differences in both societies and business cultures.
Everyone knows that while different cultures may think about the world differently, they use the same equipment for doing their thinking 3 Everyone knows that whatever skin color, nationally or religion, every human being uses the same = tools for perception, memory and for reasoning Everyone knows that a logically true statement is true in English, German or Hindi
Everyone knows when a Chinese and an American look at the same painting. they see the same picture 3 But what if everyone is wrong?
Philosophies: The Syllogism and the Tao
Mindset: The Social Origins of Mind
Society: Living Together vs. Going It Alone: Social Life and Sense of Self in the Modern East and West
Worldview: “Eyes in Back of Your Head’ or Keep Your Eye on the Ball’
Language: Is the World Made Up of Nouns and Verbs?
Logic: ‘Ce r’est Pas Logique’ or ‘You've Got a Point There’
Meeting in the Middle
The End of Psychology or the Clash of Mentalities,
Application in the Business Life
Although creative thinking and imagination are critical to an organization's continued growth and profitably, it is offend our human nature to behave in ways that do not favor thinking creatively and using imagination is often frowned upon in organizational context. In this session we will explore how leaders and their team members can tap into their intrinsic motivation and make space or reflective imaginative thinking. In order for creative ideas to flourish, a context must be provided where creativity is continually sought, valued and where environments and creativity are exciting and dynamic. Moving beyond traditional brainstorming, we will introduce effective, yet simple techniques to assist the creative thinking process including methods that building lateral, divergent thinking.
Part 1. Outside-In
Part 2. Inside-Out
Choosing the right candidate for your company is the same as selecting the future of your business. We have a program that will give you the tools and observation skills necessary to finding the right candidate for an available position. Well integrate different interview styles for different types of candidates as well as arming you with the knowledge to ask the right questions to get the right Person.
If you are like most managers, performance management is stressful. Today's business climate adds a new layer of uncertainty and accountability, making performance management even tougher to navigate. This seminar gives you the time-tested road map for developing and reviewing performance that aligns with rapidly changing priorities and organizational goals to help you stay focused and move your team forward.
This delegation module successfully deals with general delegation principles and process, which is applicable to individuals and teams, or temporary assignments, even ‘virtual teams”. We will help you encourage good delegation which will save time, develop new relationships and groom a possible successor all while avoiding frustration, confusion and possible failure of the task itself. We will teach you to ‘manage upwards’ and suggest improvements to the delegation process and understanding vertically and horizontally through your business.
Making good decisions is a key factor to helping you lead effectively. We can give you the techniques to arrive at the best decisions for any business decision. This module is designed with problem solving techniques and specific formulas for you to teach the best decisions.
Pareto analysis — choosing what to change
Paired comparison analysis — working out the relative importance of different options
Grid analysis — making a choice into account of many factors
PMI — weighing the pros and cons
Force Field analysis — analyzing the pressures for and against
Six thinking hats — Looking at a decision from different perspectives
Star bursting — understanding option better by brainstorming questions
Stepladders — making better group decisions
Decision tree — choosing by valuing different options
Becoming a manager in a new job is something that can be daunting to anybody, no matter how much experience they have. Nerves and managing styles collide and can often affect the productivity of a team. This module will help you prioritize your main responsibilities and allow you to focus on the task at hand. We will dispel common misconceptions about what to do on the job and help you focus in on being the best manager you can be.
Make sure that your current managers are up to date on the latest and most effective managing tools of our program designed for existing managers. We'll evaluate the skills set of your current management team and insure that they're being highly effective in their roles.
People are not always the most adaptable to change, often times managers are the most affected by change because not only do. they have to adjust on their own but they must assist in the adjustment for everybody else. Change in the workplace is necessary. It makes for a more creative working environment and avoids too much repetition. It’s important to embrace change and not shy away from it, that is why we have created a module to help you accept change and adapt easily.
One way or another, business is all about Managing People. True, leadership is another part of it, but one way or another; you're going to have to be great with people in your business or organization to be a success.
Meetings work best when they're structured and run effectively and efficiently. We can help you decide who should organize the meetings, which roles different individuals should have in the meetings and who should be included. This module will give you everything from strategy tips for running meetings to popular meeting icebreakers to get the ball rolling.
Presentation of the 4 main roles
Preparation of the meeting agenda and who should attend
Collection of information prior to meeting
Timely distribution of agenda and feedback
Crucial seating arrangements
Meeting starts with the previous meeting minutes with a round table
Meeting road map and ground rules
Meeting open forum
Activity, by who, by when & follow-up
Meeting adjourns with the next agenda topics
Team Cohesion is one of the most necessary aspects of teamwork in order to propel success. When a team comes together and really knows each other inside and out, their productivity increases and often times they find that they can increase their goal expectations. The Team Cohesion model was designed for managers to implement proper team building techniques into their management styles.
The 4 stages a team goes through: 1. Forming 2. Storming 3. Norming 4. Performing
Roles and Goals
The 7 Critical Team Skills
As the saying goes: “Happiness is not something ready. It comes from your own action” Thanks to this workshop, we will present you ow optimism can elevate you to a joyful and peaceful life at work and home. The participants will understand that positive action is helping everyone to build connections with others. Happiness can be learned, therefore cope with the stress of life and learn how to raise the bar.