What does the luxury concept actually encompass? What are the essential attributes of this category of so-called ‘luxury’ items”?
This module provides a platform to explore the idea of luxury, its conception, its influences and historical positioning. We also investigate on the reputation of luxury brands: based not only on the quality of the service provided, but also on their staff, the way in which the brand’s representatives greet, serve and advise their customers. In today’s luxury industry, it is essential to know how to get the best from your employees. For this very reason luxury attitude provides insight into the development and implementation of luxury brands ‘Service Strategy’
In depth understanding of what “luxury versus prestige” means
The origins of the concept of luxury, its past, its present
The changes luxury encounters from one generation to another in the perception of its consumers and addicts
What makes us all willing to take part of this “glamour world
The Concept of Luxury
The History of Luxury
Luxury and Society
Luxury in the Market
Luxury consumer focus doesn’t end with the product itself but rather extends towards the dream that comes along. Therefore ‘selling luxury’ rhymes with memorable shopping experience enforcing the emotional connection of the client to the brand itself.
This module provides you with the competencies required from a sales person in order to be called “value merchant’, the one who sells the value rather than the product.
A Skill Called “Empathy”
Etiquette & Manners
From Good to Great
Improve Your Personal and Professional Image
Acquire Knowledge About Sophistication and Luxury
Empathize with Your Client and Establish Emotional Connection
Introduction to Luxury Sale Cycle
Increase Your Clients’ Satisfaction
Double Your Sales Results with Right Attitude and Up-Sell
What Happens in a Luxury Environment That Makes It Unique?
How do You Build Customer Loyalty That Can Last for Decades or even a Lifetime?
What is the Link Between a Luxury Creation and the Person Dreaming of Owning It?
How Can You Give Added Value Compared to the Competition?
How Do You Go About Up-Selling or Cross-Selling in a Luxury Environment?
How Can You Take Advantage of Customer After Sales Service Situations?
How Can Approaches Such as Using Silence and Observation Play an Active Role in the Sales Process?
What Are Customers Really Shopping for When They Visit a Luxury Boutique?
Where prestige is perceived as a know how, luxury is more perceived as comfort, beauty and sumptuous lifestyle. There are 3 distinctive style of luxury that can be summed up as: Iconic, experiential and Intellectual. Although distinct, all three have a converging point that we call “Luxury Attitude”. People working in the luxury lifestyle business should have a unique mindset of pleasing, pampering, providing unique and memorable experiences to the “customers”. This training has been designed as a “Vision Enhancement” project that basis itself on the undeniable fact that a stretched mind will never return to its original shape, thus an employee with an enhanced vision will exceed the expectation of the customer.
Welcome to the Club Approach
Emotional Tune in with Customer
Profile value merchants
Grasping Luxury Mindset
The Essence of Manners
Global Habit and Etiquette Tips
The Art of Elegance
Being Your Personal and Professional Best
Service and Retail Focused Luxury Attitude
Emotional Connection with the Consumer
Luxury Customer Psychology
Profile Value Merchants
Luxury Dining Etiquette and Social Graces
Luxurious brands are a dream world and people want to be part of. Your employees belong to a prestigious elite and they should feel they are the core, the essence of the brand. Brands in the luxury industry stand for sophistication and prestige; all the employees contribute to deliver this idea of the brand to the world. Employees are your best ambassadors. In order to fulfill this role, they should know their clients’ lifestyle and feel at their ease in all situations. Only in this way they can understand the needs of the clients and serve them, the brand is made of people, and as they cover such an important role for the company they should be trained to achieve successfully this goal. It’s important they know how to behave in business situations, especially during social events like business dinners.
Understanding of Table manners
Understanding of the differences between Eastern and Western Culture
How to behave in Formal Occasion
Heritage of Table Etiquette and Social Graces
Western Table Manners
How to behave as Ambassador of TAG HEUER in social occasion